Terms of use

Description of terms

Customer – natural or legal person who places orders in the online store www.althaustea.lv

Seller – althaustea.lv, SIA Bauda and Ko.

Internet store – a website on the Internet, which has the address www.althaustea.lv on the Internet

Website – www.althaustea.lv

Product – a material unit that is in circulation and thus offered for sale on the website.

Order - the Customer's request for the delivery of the product selected on the website to the address specified by the Customer, duly completed.

1. General regulations

1.1. The owner of the website is SIA Bauda and Ko.

1.2. By ordering a product through the online store www.althaustea.lv, the Customer agrees to the terms of sale of the product (hereinafter - Terms), which are explained below.

1.3. The mentioned Terms, as well as the information about the product posted on the Website, are a public offer.

1.4. Mutual relations between the Customer and the Seller are regulated by the legislation of the Republic of Latvia.

1.5. The seller reserves the right to amend these Terms.

2. Registration

2.1. Ordering is available to the Customer with or without registration on the website.

2.2. The Seller is not responsible for the accuracy and reliability of the information provided by the Customer in the registration form.

3. Forming the order and deadlines for its execution

3.1. The Customer can complete the Order independently using the Order Form on the website.

3.2. When placing an order, the Customer indicates the following information: Customer's name and/or name of the Recipient of the Order. Delivery address Contact phone Email address

3.3. After successful completion of the Order, the Customer is sent information about the Order execution to the e-mail address

3.4. The term of receiving the product depends on the timely payment of the Order by the Customer, on the delivery region and address, on the work of the relevant delivery service, which ensures the delivery of this order and is not directly dependent on the Seller.

3.5. Information materials placed on the website cannot fully reflect the characteristics of the product (including color, dimensions, technical parameters, shape).

3.6. In the event that the goods are not in the Seller's warehouse in the required quantity, including for reasons beyond the Seller's control, the Seller has the right to cancel the given position in the Customer's Order, informing the Customer of this by sending a notification to the electronic mail address that the Customer specified when registering on the website.

3.7. In cases where the customer cancels a partially or fully paid but not sent or delivered Order, the amount of the canceled Order is returned to the customer.

3.8. The owners of the online store www.baudaunko.lv are not responsible for transferring the color parameters of the photos to the buyer's display.

4. Delivery

4.1. The product is delivered to all regions of Latvia.

4.2. The Seller makes every effort to meet the specified delivery dates, but despite this, delays in the delivery of the Product are possible due to reasons beyond the Seller's control.

4.3. The risk of accidental loss or damage to the product passes to the Buyer when the Customer receives the Order.

4.4. In cases where the Product has not been delivered to the Customer, due to its loss due to the fault of postal (courier) service employees at the time of delivery, the Seller reimburses the customer for the paid product and delivery value only after the Seller has received a certificate of loss or compensation from the postal service.

4.5. Delivery methods are specified on the website under 'Delivery'.

4.6. The Order is delivered to the Customer or the person indicated in the Order as the recipient of this Order.

5. Payment of the product

5.1. Product prices are indicated on the website in euros (EUR) including VAT.

5.2. Payment methods were described on the website in the 'Payment methods' section.

5.3. The order is accepted for further processing only after payment of the entire amount of the value of the order to the seller, with the exception of contract customers.

6. Discount codes

6.1. The Seller has the right to assign discount codes to Customers, offering them for participating in website marketing campaigns. The seller has the right to amend them unilaterally.

6.2. A discount code is a combination of letters and/or numbers with which you can receive discounts on purchases or delivery of orders when shopping at althaustea.lv.

6.3. Discount codes can be received during various promotions by visiting althaustea.lv or by receiving them from SIA Bauda and ko by e-mail or on social networks.

6.4 The discount code must be entered in the last step of the shopping cart in the section: Do you have a discount code? Enter your coupon code! You must enter the discount code exactly as it appears when you receive it.

6.5. Discount codes are assigned an expiration date that is specified when they are issued. The discount code can be given as a percentage discount on the purchase, a certain amount of money discount or free shipping.

7. Product return

7.1. The customer has the right to refuse the ordered Product within 14 days of receiving it. The return of the product is possible only in cases where the external appearance, consumer characteristics, original packaging and labeling of the product have been preserved.

7.2. In the event that the Customer has the right of withdrawal from the product, and he refuses the purchased Product in accordance with subsection 7.1: The Seller pays the full value of the returned product, excluding the delivery costs of this product.

7.3. According to the Law on the Protection of Consumer Rights, the Seller has the right to refuse to accept the product back from the Buyer or, in some cases, to withhold compensation if the product was not returned in the original packaging, the packaging is seriously damaged, small traces of use are visible, for example: scratches and similar defects.

7.4. The Customer has the right to exchange the purchased product for an analogous one within 14 days from the receipt of the product, if the size, color, shape, dimensions or assembly of this product do not satisfy the Customer, provided that the Product's appearance, consumer characteristics and its original packaging have been preserved. An additional payment is charged from the Customer for the delivery of the similar product.

7.5. If at the moment when the Customer returns the Product for exchange purposes, the Seller does not have a similar product, the Customer has the right to refuse to comply with these Terms and demand the return of the Product's value.

7.6. The funds are returned to the Customer in the same way the Customer used to pay for the Order, or after the Customer's written application, the funds can be transferred to the details specified by the Customer, provided that the Seller has such an option.

7.7. Detailed information on the procedure for returning funds can be found in the template in the section 'Guarantee and return'.

8. Warranties and liability

8.1. The Seller is not responsible for the loss incurred by the Customer as a result of improper use of the Product.

8.2. The seller is not responsible for the content and functionality of external websites.

8.3. Product descriptions in the online store www.althaustea.lv are only informative and the use of this information does not create legal obligations between the visitor and the owner of the online store. The accuracy of the product description may not meet the criteria of the buyers' information request.

9. Other terms

9.1. The relationship between the Customer and the Seller is governed by the legislation of the Republic of Latvia.

9.2. In case of any questions or disagreements, the Customer can contact us by phone or e-mail shop@baudaunko.lv. All parties to the disagreement will resolve it through negotiation as much as possible. If no agreement is reached, the dispute will be referred to the court in accordance with the legislation of the Republic of Latvia.